FAQs About Pre-Order


 Q: What is pre-order? 
 A: Pre-order means after you have placed an order with us, then only
    we will order from our supplier. Therefore, you may need to wait
    for a short period of time for your items to reach at your


 Q: How long should I wait?
 A: Each batch closes on Every Sunday, 8pm. After 10-14 days,
    you will receive your lovely pieces.


 Q: Are the pictures shown in your site are the pictures of real
 A: Yes, they are. But there may be difference in colors due to
    different kind of computer screen.


 Q: What about the quality?
 A: We have chosen the best suppliers out of many. Please read the
    product description clearly before placing an order.


 Q: I've paid for it, but I would like to change the color/size?
 A: So sorry, you could not change the color or size once we've placed
    the order to our supplier. We will not refund under this situation.


 Q: What if the item is out of stock but I have already paid for it?
 A: Don't worry. We will refund you in full with no doubt.


 Q: What if the item that I've received has a major defect?
 A: We try our very best to check the condition of item before sending
    out the parcel. If any damages happen during the delivery process,
    do email us we will arrange a refund, but only for major defect.


 Q: Okay I'm ready to place an order! But how?
 A: Please click on 'How To Purchase' for an easy purchasing guide.


 Q: I want to get more discount! How?
 A: Please click on 'How To Get More Discount' to find our various
    ways of getting discount!

If you have more enquiries, feel free to email us at thefashionbarn@gmail.com :)

The Fashion Barn (TFB)
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